Aera Technology
Aera Technology is an AI-driven decision automation platform that helps businesses optimize their operations by making real-time recommendations, taking autonomous actions, and learning continuously from outcomes. Their technology provides end-to-end, real-time visibility and insights into business processes, allowing enterprises to be more agile and scalable. Aera's platform encompasses various tools like Aera Chat, Aera Workspaces, and Aera Control Room, designed for decision engagement and automation. Aera Cortex™ and Aera Discovery™ add intelligence through simulation and planning capabilities, while tools like Decision Data Model™ and Data Crawlers refine and enhance data handling. The system covers diverse business functions including demand, procurement, inventory, order logistics, and finance, ensuring comprehensive decision support across operations.
machine learning • self-driving enterprise • cognitive automation • artificial intelligence • cloud software
Technical Support Engineer
March 24
Aera Technology
Aera Technology is an AI-driven decision automation platform that helps businesses optimize their operations by making real-time recommendations, taking autonomous actions, and learning continuously from outcomes. Their technology provides end-to-end, real-time visibility and insights into business processes, allowing enterprises to be more agile and scalable. Aera's platform encompasses various tools like Aera Chat, Aera Workspaces, and Aera Control Room, designed for decision engagement and automation. Aera Cortex™ and Aera Discovery™ add intelligence through simulation and planning capabilities, while tools like Decision Data Model™ and Data Crawlers refine and enhance data handling. The system covers diverse business functions including demand, procurement, inventory, order logistics, and finance, ensuring comprehensive decision support across operations.
machine learning • self-driving enterprise • cognitive automation • artificial intelligence • cloud software
📋 Description
• Aera Technology is a pioneer in Decision Intelligence to automate decision-making processes with AI and machine learning. • We help brands make smarter, faster decisions through our AI decision automation platform, Aera Decision Cloud™. • Technical Support Engineer helps customers solve technical issues for our cloud-based analytics application. • This customer-facing position requires strong communication skills, troubleshooting, and excellent problem-solving skills. • Ideal for someone with a QA or development background who wants to step into a customer-facing opportunity.
🎯 Requirements
• 1 to 4 years of professional experience with a Bachelor’s degree in a technical field or equivalent • Hands-on experience in SQL, Complex DB queries, DB performance analysis, and optimization. • Log analysis and performance troubleshooting in Unix • Experience with SSO, REST API • Expertise in Business Intelligence software: ETL, data-warehouse concepts • Knowledge or Experience with Application servers • On and offshore coordination and communication • Very eager to dig into technical support issues to figure out the root cause so the issue will not recur • Customer-focused with excellent communication skills. • Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!
🏖️ Benefits
• Comprehensive Private Health Care options • Monthly home office reimbursement • Unlimited access to online professional courses • People manager development programs • Flexible working environment for work-life balance
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