Associate Lead - Fraud Operations Performance

November 1

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Affirm

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eCommerce • Payments • Installment Loans • Millennials • Financial Services

1001 - 5000

💰 Post-IPO Equity on 2021-01

Description

• Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. • The FrOps Case review team is responsible for completing secondary case audits for agents located both internally and at our vendor locations to ensure that a high level of accuracy is maintained. • You will work with cross-functional partners to drive awareness, programmatic insights and improvements. • Develop the team to navigate a high growth and evolving environment while ensuring an encouraging environment. • Analyze daily performance activities, utilizing multiple reporting systems and provide ongoing performance feedback.

Requirements

• 2+ years of experience in Fraud Operations. • 2+ years of experience within people management or people leadership positions. • Ability to clearly communicate verbal and written feedback effectively. • Must have proven experience in the field of FrOps, Quality Assurance and/or Quality Management. • Focused, self-motivated and reliable with ability to multi-task and work both in a team setting and independently. • Possesses a positive demeanor with excellent interpersonal skills and the ability to interact and build working relationships with all levels of the organization. • Ability to lead and work in a team environment, adapt to changing workload and circumstances effectively as well as respond to new information quickly. • Previous experience in the financial services industry a plus.

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents. • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses. • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge. • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.