Associate Lead - Fraud Operations Performance

November 1

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Affirm

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eCommerce • Payments • Installment Loans • Millennials • Financial Services

1001 - 5000

💰 Post-IPO Equity on 2021-01

Description

• Provide direct supervision and professional development to a team of FrOps Case Review Team members in a hyper-growth environment • Develop the team to navigate a high growth and evolving environment while ensuring an encouraging environment. • Leverage quality monitoring data management system to compile and track performance at a team, individual and department and programmatic level • Establish and maintain necessary programmatic performance and metrics reporting • Analyze daily performance activities, utilizing multiple reporting systems and provide ongoing performance feedback • Identify training deficiencies, agent performance gaps, trends and additional needs through performing various forms of monitoring • Lead conversations, both written and verbal, with Operational leaders and external teams to drive programmatic improvements • Perform analysis and provide an executive performance updates • Develop action plans to reduce or eliminate root cause issues and improve operational performance

Requirements

• 2+ years of experience in Fraud Operations • 2+ years of experience within people management or people leadership positions • Ability to clearly communicate verbal and written feedback effectively • Must have proven experience in the field of FrOps, Quality Assurance and/or Quality Management • Focused, self-motivated and reliable with ability multi-task and work both in a team setting and independently • Possesses a positive demeanor with excellent interpersonal skills and the ability to interact and build working relationships with all levels of the organization • Ability to lead and work in a team environment, adapt to changing workload and circumstances effectively as well as respond to new information quickly • Previous experience in the financial services industry a plus

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount