Bilingual Customer Operations Associate

March 15

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Affirm

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Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

eCommerce • Payments • Installment Loans • Millennials • Financial Services

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

📋 Description

• Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. • Affirm strives to be an honest and transparent financial company that is a leader in the Buy Now Pay Later industry. • Affirm seeks to provide better financial products to improve the lives of consumers and we are looking for a Bilingual Customer Operations Associate who will join our team to humbly serve our customers. • As part of our Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication.

🎯 Requirements

• Willingness to support operation functions on evenings, weekends and public holidays • Excellent verbal and written communication skills • Proficient in both English and French • Capable of delivering high quality work independently and/or virtually while remaining flexible in a fast-growth environment • 1-3 years required experience interacting with customers in an omnichannel environment (phone, email, chat, etc) • Experience within the financial industry is a plus • Sound judgment and proactive problem solving skills • Ability to apply analytical thinking in decision making with keen organizational skills and attention to detail • Team player with an interest in collaborating with and learning from cross-functional partners • Strong follow-through and ability to manage competing priorities • Mac (iOS) and Google Workspace (formerly G Suite) knowledge a plus • Comfortable with working with Key Performance Indicators (KPIs) to assess and drive performance

🏖️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount