Senior Product Manager, Consumer Servicing

October 5

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Affirm

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eCommerce • Payments • Installment Loans • Millennials • Financial Services

1001 - 5000

💰 Post-IPO Equity on 2021-01

Description

• Affirm is reinventing credit to make it more honest and friendly • Our mission to deliver honest financial products that improve lives extends beyond borders • Our Consumer servicing team is responsible for delivering a world-class servicing experience that delights the customer • The team is focused on making the servicing user experience as transparent, seamless and efficient as possible • You will be responsible for leading a cross-functional team to identify levers and build servicing platform capabilities • Responsible for developing product vision and strategy, building a team, and delivering delightful experiences

Requirements

• Passion and drive to change consumer finance for the better • This position requires either equivalent practical experience or a Bachelor’s degree in a related field • Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership • An analytical metrics-based approach to identifying, sizing and solving problems • Experience managing technical software products from kick-off to post-launch • An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally • Excellent at identifying and prioritizing high impact initiatives • A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket • Prior experience working with ML models is preferred • The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans • Excellent at establishing cross-functional relationships, tapping into those relationships and drive consensus to make progress • Very good at influencing leadership and cross-functional teams • Familiarity with SQL and Excel for product analysis

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount