Customer Success Manager

February 11

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🧀 Wisconsin – Remote

Although this job is listed in Wisconsin, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Agathos

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Agathos is a company that focuses on organizing health data to generate insights and improve patient outcomes. Their solutions, such as Agathos CareReflect and Agathos CareResilience, provide physicians with feedback on practice patterns and ensure data availability during electronic health record (EHR) downtimes. Agathos aims to enhance the quality, safety, and experience of patient care, reduce healthcare costs, and support clinicians in challenging situations like EHR downtimes. Their mission is to engage physicians through easy and quick feedback to foster self-determined changes in healthcare practices.

Health IT • Physician Analytics • Big Data • Quality Improvement • Performance Improvement

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 $1.5M Seed Round on 2017-10

📋 Description

• Agathos, a Series A stage health analytics startup, is seeking a highly skilled Customer Success Manager to join our team. • The ideal candidate will have strong experience working with physicians and medical directors, coupled with a deep understanding of healthcare operations and Epic EHR systems. • This role is pivotal in driving product adoption, ensuring customer value realization, and managing relationships with medical directors and physician users within our platform. • Agathos' mission is to organize health data and generate care insights that improve patient outcomes --- making valuable care obvious and normal. • Agathos has the data, partners, and domain experts to help lead the transition to a sustainable value-based model for the industry. • We are backed by leading healthtech VCs and have strong traction among some of the nation's most advanced health systems. • We need someone to add their skills to make this vision a reality. • KEY RESPONSIBILITIES • Leadership • Develop and maintain strong relationships with medical directors and physician users at health systems • Drive product adoption strategy and execution to ensure successful value realization • Lead regular data discussions and feedback sessions with medical directors at the client, module, and regional levels • Serve as a key liaison between medical directors/physician users and internal teams • Tactics and deliverables • Manage medical director monthly meetings and prepare associated data discussion materials • Execute medical director and user onboarding programs • Monitor user engagement metrics and develop strategies to increase adoption • Conduct user feedback interviews and coordinate appropriate responses • Prepare and deliver monthly data reviews and health assessments • Collaborate with internal teams to maintain efficient operations and drive clinical improvements • Analyze clinical data and user feedback to inform tactical adjustments and provide actionable insights • Outcomes • Accountable for medical director satisfaction and engagement metrics • Ensure successful user adoption and ongoing value realization • Drive toward "green" satisfaction status among medical directors responsible for users • Maintain high user engagement and satisfaction levels • This role will report to the Chief Strategy Officer.

🎯 Requirements

• 5+ years of experience in healthcare customer success or related field • Proven track record of working directly with physicians and medical directors in large health systems • Demonstrated experience with Epic EHR systems and healthcare data analysis • Strong analytical skills with the ability to interpret clinical data and translate it into actionable strategies • Excellent communication and interpersonal skills, with a proven ability to build relationships with clinical stakeholders