Customer Success Manager

February 11

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SOCKET

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SOCKET is a telecommunications company offering internet, phone, and television services to both residential and business customers. For residential customers, SOCKET provides straightforward service bundles with flat-rate pricing and local support, ensuring simplicity and ease with a single bill covering all services. For businesses, SOCKET offers a range of solutions from basic internet and phone services to advanced offerings like Hosted PBX and Dedicated Services, tailor-fit to meet different size and budget requirements. With a focus on transparent billing and no hidden fees, SOCKET distinguishes itself by providing reliable telecommunications solutions that cater to a diverse clientele.

Hosted PBX • MPLS Data • T1 Internet Connections • Fiber

51 - 200 employees

Founded 1994

📡 Telecommunications

📋 Description

• Socket's mission is to help developers and security teams to ship faster and spend less time on security busywork. • We are looking for a driven Customer Success Manager to join our dynamic and highly-experienced sales team at Socket. • You'll be a key partner in our post sales efforts by building relationships with Security teams, establishing healthy feedback loops to help guide our product development and design solutions that ensure long term growth with our customers. • You’ll have the opportunity to make a significant impact in shaping the future of our product, selling process and success in across all markets. • Meet and exceed revenue targets by working closely with our enterprise customers’ Security teams. • Manage existing customer relationships to drive renewal and upsell opportunities. • Create an unparalleled customer experience throughout the customer life cycle. • Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption. • Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.

🎯 Requirements

• 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions. • Experience selling in the cybersecurity (or related) industry. • Proven track record of meeting or exceeding renewal and upsell quotas. • An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done. • A collaborative mindset and the ability to build meaningful relationships throughout the sales process. • Strong written and verbal communication and experience communicating at every level including the C-Suite. • An aptitude to take on new projects outside the normal scope of the day to day role as needed. • The best candidates for Socket are talented, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision. • Willingness to travel for customer and company meetings as needed.