Customer Success Manager

October 17

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Age of Learning

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Early childhood education • Early literacy skills • Educational games • Original high quality educational content • Educational puzzles

501 - 1000

Description

• Company Overview: Age of Learning® is the leading developer of engaging and effective Pre-K through 5th grade learning resources. • Summary: The Age of Learning School Division seeks a Customer Success Manager to enhance educational impact.

Requirements

• Bachelor’s Degree required • Excellent active listening and communication skills • Experience implementing (vendor or customer) cloud-based, platform products. • 3+ years experience preferred in K-12/EdTech in Account Management, Client Services and/or Customer Success) and/or school district instructional or administration roles • Strong demonstrated service-delivery experience with educational SaaS solutions • Excellent written and verbal communication and interpersonal skills. • Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions. • Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users • Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously. • Detail-oriented, with strong organizational skills. • Ability and willingness to travel up to 80% within California. • This is a remote position but must live in the Los Angeles area. • CRM experience

Benefits

• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums • A 401(k) program with employer match • 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days • Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions