Client Success Manager

October 16

Apply Now

Receive Emails with Similar Jobs

ServiceTitan

WebsiteLinkedInAll Job Openings

SaaS • Mobile • FinTech

1001 - 5000

Description

• The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients. • Develop client relationships that promote retention and loyalty. • Ensure the client is realizing value from the Aspire solution through adoption, expansion of services, and satisfaction. • Leverage deep business and industry knowledge to partner with clients to help achieve their strategic goals. • Establish and improve relationships with clients through proactive communication that monitors overall client 'health'. • Act as subject matter expert on the Aspire software. • Serve as the account/relationship manager for approximately 50-100 clients. • Create success plans for clients outlining critical success factors and provide recommendations. • Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn. • Work cross functionally with internal teams to ensure proper transitions for clients. • Monitor client activity to identify any changes indicating a service issue. • Provide feedback to the product team on new features and offerings. • Identify opportunities to sell additional services to clients.

Requirements

• Bachelor’s Degree in business or related field. • Three to five years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred). • Strong ability to articulate vision, strategy, and plans. • Experienced working within matrixed environments. • Experience with CRM platforms (i.e. Salesforce, HubSpot). • Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels. • Strong verbal and written communications skills. • Ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client. • Ability to anticipate change and proactively adjust priorities and strategies accordingly. • Ability to work both in a team, and independently, to make the best decisions for our clients.

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). • 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity. • Free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.