Customer Service Representative - Roadside Assistance

2 days ago

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Agero, Inc.

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Roadside Assistance • Claims Management • Award Winning Response Centers • Accident Management • Emergency Response

1001 - 5000

Description

• Join as a Remote - Roadside Assistance, Customer Service Representative. • Provide empathetic support to customers facing roadside emergencies. • Assess and resolve customers' emergency roadside situations with empathy and urgency. • Play a critical role in shaping the customer experience in real-time challenges. • Guide customers through challenges such as towing, flat tires, lock-outs, and jumpstarts.

Requirements

• A genuine passion for helping others, supported by previous experience in customer-facing or support roles. • Strong computer skills, including the ability to open, create, and modify various documents using Google Workspace (Docs, Sheets, Slides, Gmail) and enter/retrieve customer and vehicle information using web-based systems. • Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment. • Ability to work independently and effectively in a remote environment. • Has a compatible home computer, secured high-speed internet, webcam, in-service cell phone, and wired headset. • Must reside in Alabama, Arizona, Florida, Georgia, Mississippi, New Mexico, Tennessee, or Virginia. • Be able to successfully pass a criminal background check.