WFE Operations Support Representative

January 1

Apply Now

Description

β€’ Support WFE users as first point of assistance. β€’ Resolve technical issues and assist in navigating the platform. β€’ Process request tickets and administrative activities. β€’ Staff inbound phone queue and monitor inbound email. β€’ Track prospect and student interactions in CRM and email systems. β€’ Direct users to appropriate team for service. β€’ Provide administrative support for platform processes and exception requests.

Requirements

β€’ Strong verbal and written communication skills. β€’ Ability to work on multiple tasks simultaneously, despite frequent interruptions. β€’ Able to learn and follow standard operating procedures and practices. β€’ Proficiency with using case management tools (Salesforce a plus). β€’ Ability to solve technical issues via phone, email, and online tools. β€’ Ability to remain calm and courteous under pressure and navigate tense situations. β€’ Call Center and customer service experience required. β€’ Proficiency with technology, especially computers, software applications and phone systems. β€’ Post-secondary education industry experience a plus.

Benefits

β€’ 401(k) β€’ 401(k) matching β€’ Dental insurance β€’ Employee assistance program β€’ Employee discount β€’ Flexible spending account β€’ Health insurance β€’ Health savings account β€’ Life insurance β€’ Paid time off β€’ Professional development assistance β€’ Referral program β€’ Retirement plan β€’ Tuition reimbursement β€’ Vision insurance

Apply Now

Similar Jobs

December 31, 2024

Join TeamSnap as Customer Experience Agent, delivering support and solutions to B2C customers.

December 28, 2024

Join Miter as a Customer Support Specialist to simplify construction management and enhance customer satisfaction.

Built byΒ Lior Neu-ner. I'd love to hear your feedback β€” Get in touch via DM or lior@remoterocketship.com