WFE Operations Support Representative
2 days ago
Description
• Staff an inbound phone queue during established hours of operation. • Monitor inbound email and Live Chat interactions during hours of operation. • Provide direct support for students with a technical issue. • Track all prospect and student interactions in our CRM and email systems. • Serve as first point of contact and direct users to the appropriate team/individual for service. • Provide Administrative support for platform processes and process exception requests as needed.
Requirements
• Call Center and customer service experience required. • Proficiency with technology, especially computers, software applications and phone systems. • Strong verbal and written communication skills. • Ability to work on multiple tasks simultaneously, despite frequent interruptions. • Able to learn and follow standard operating procedures and practices. • Proficiency with using case management tools (Salesforce a plus). • Ability to solve technical issues via phone, email, and online tools. • Ability to remain calm and courteous under pressure and navigate tense situations. • Post-secondary education industry experience a plus.
Benefits
• 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Referral program • Retirement plan • Tuition reimbursement • Vision insurance
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