Customer Support Specialist

July 22

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Description

• Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues. • Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests. • Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation. • Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention. • Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.

Requirements

• Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers. • Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions. • Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment. • Experience in the construction, payroll, benefits, or software industries is a plus!

Benefits

• Competitive salary and benefits package • Opportunities for professional growth and development • A supportive, inclusive, and collaborative work environment • Flexible work arrangements and remote work options • A chance to make a meaningful impact in the construction industry.