Customer Support Specialist
October 25
Description
• At TeamSnap, we’re not just about sports tech - we’re about creating a winning experience for coaches, players, parents, and our team members. • We’re passionate about delivering high-quality support, and we’re looking for a Customer Experience Agent who shares our enthusiasm. • If you’re ready to help us shape the future of sports tech, we want to hear from you. • In this position, you’ll play a pivotal role in ensuring our B2C customers receive the top-notch support they deserve. • You’ll be the friendly and professional face of TeamSnap for Teams, helping users navigate our app and website products. • Our CX Agents are more than just problem solvers; they’re relationship builders, dedicated to making the most of every interaction.
Requirements
• A positive attitude, always ready to extend help and support in a friendly and professional way. • Strong technical acumen, able to dig into products and help customers of varying degrees of technical fluency. • An excitement to help customers discover solutions and gain a deep understanding of our platforms to enhance their overall experience. • Excellent communication skills, both verbal and written. • Proven track record of high performance as a CX or Tech Support Agent. • Prior experience in a SaaS or technology start-up support environment • Experience as a parent, coach, or participant in recreational sports
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