Customer Support Manager
October 25
Description
•Vector’s Customer Success organization is responsible for ensuring overall success of our product in the hands of our customers. •This is a rapidly evolving space relatively new to modern technology. •In the Customer Support role, you’ll be a lead contributor responsible for the end-to-end ownership of our customer issues.
Requirements
•Experience within a customer-facing support role, such as helpdesk, IT support, web application or software support •Hands-on experience with a support ticketing system (such as Zendesk, or similar) •Ability to identify and execute improvements to support tools and processes •Exceptional problem-resolution abilities •Ability to multi-task while staying the course and following through on priorities •Sense of urgency and follow-through on tasks •Excellent written and verbal communication skills •High emotional intelligence and empathy for the customer •Ability to interface and collaborate with a broad set of people and job titles, from external clients to internal stakeholders
Benefits
•Employer Sponsored Medical, Dental, Vision, 401k, Life & Disability Insurance •Flexible Paid Time Off •Stock Options •Remote Work •Amazing teammates & supportive culture •Flat org structure, offering startup growth & learning paths
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