Reconstruct Inc
Reconstruct Inc. is a company that provides innovative remote quality control and progress monitoring solutions for construction and facility management. Using reality mapping technology, Reconstruct enables users to capture, visualize, and manage construction projects remotely. The platform integrates design and construction schedules, allowing for detailed 2D and 3D design overlays, 4D scheduling, and real-time project monitoring. Reconstruct's solutions help to reduce travel time and costs, improve on-time project completion, and provide a single source of truth for construction stakeholders across various industries, including commercial and industrial buildings, infrastructure, and healthcare facilities.
Computer Vision • Robotics • Construction Management • Project Controls • Building Information Modeling
51 - 200 employees
🏠 Real Estate
Customer Support Specialist
October 20, 2024
Reconstruct Inc
Reconstruct Inc. is a company that provides innovative remote quality control and progress monitoring solutions for construction and facility management. Using reality mapping technology, Reconstruct enables users to capture, visualize, and manage construction projects remotely. The platform integrates design and construction schedules, allowing for detailed 2D and 3D design overlays, 4D scheduling, and real-time project monitoring. Reconstruct's solutions help to reduce travel time and costs, improve on-time project completion, and provide a single source of truth for construction stakeholders across various industries, including commercial and industrial buildings, infrastructure, and healthcare facilities.
Computer Vision • Robotics • Construction Management • Project Controls • Building Information Modeling
51 - 200 employees
🏠 Real Estate
📋 Description
• The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. • These responsibilities include, but are not limited to: • Owning all emails, requests and questions that come through the support channel • Assessing each issue and understanding where it should be escalated • Customer Success Management (CSM) team for customer workflow issues • Product (via Shortcut) for bug or software issues • Performing minor maintenance and correction tasks within the Reconstruct platform • Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues • Assessing and triaging hardware issues that are sent through support • Providing weekly updates to the Head of Customer Experience and Customer Success Management team on the following: • Number of tickets created • Number of tickets closed • Number of open tickets • Provide beta testing for new features released by product • Updating technical documentation as appropriate
🎯 Requirements
• Excellent understanding of Zendesk • Excellent technical writing skills • Ability to manage and triage issues • Strong communication skills • Strong technical troubleshooting skills
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🇺🇸 United States – Remote
💵 $25k - $45k / year
💰 Grant on 2016-07
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
September 30, 2024
Remote Customer Service Representative ensuring efficient office operations and communication.
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