Account Manager - Customer Service

2 days ago

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Cube Care Company

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Description

• Service as the main point of contact in all matters related to client concerns and needs. • Receive, prioritize, process and identify incoming orders according to the sales policy and customer requirements. • Process customer orders in accordance with established procedures and guidelines. • Verify order accuracy and resolve any discrepancies with sales team and customers. • Communicate with warehouse staff and ensure timely order fulfillment and shipment. • Enter and maintain customer and order information in company databases and systems. • Respond to customer inquires regarding order status and shipment tracking information. • Build and strengthen client relationships to achieve long-term partnerships. • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met. • Develop a thorough understanding of products and service offering. • Handle inquiries and request from customers and address their need in a timely matter. • Stay on top of accounts, making sure they receive services that meet their needs. • Identify upsell, cross-sell opportunities and communicate with the sales team regularly. • Develop and manage relationships by engaging with key customers and potential opportunities. • Accelerate customer adoption and customer satisfaction. • Knowledge of sales techniques and the ability to conduct negotiations. • Maintain Customer Service for account management assigned, including but not limited to following up on open quotations, re-orders, problem solving.

Requirements

• Candidate must possess at least Bachelor's/College Degree • Owners mindset: takes ownership over everything within scope of responsibility while still empowering others to do the same. • Demonstrated success in building strong relationships using a consultative, solution-focused approach. • Demonstrate ability to drive results in the sales leadership role. • Desire to continuously self-improve, team improve and quota achievements. • Computer Processor: Minimum 5th generation Intel i5 processor or equivalent • Computer Memory/RAM: Minimum 4.00 GB • Computer Operating System: Windows 10 or Mac OSX - No Linux, Unix or any operating system other than what is required. • Internet Speed: Running on a 5.0 MBPS plan or higher (Both primary and backup) - If your backup connection cannot serve as your primary connection, that does not qualify as a backup connection • REQUIRED – Headset: Noise-cancelling headset connected via USB port • REQUIRED – Web Cam: At least 3 megapixels capable of 720p recording

Benefits

• Competitive Commission Package • 13th-Month Pay • Healthcare for Regular Remote Employees • One (1) Week Paid Vacation • Additional Incentives and Bonuses • An inspiring and fun work environment with endless career advancements and much more!