Roadside Assistance Customer Service Representative

7 hours ago

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Logo of Agero, Inc.

Agero, Inc.

Roadside Assistance β€’ Claims Management β€’ Award Winning Response Centers β€’ Accident Management β€’ Emergency Response

1001 - 5000

Description

β€’ Join our compassionate team as a Remote - Roadside Assistance, Customer Service Representative. β€’ Provide empathetic support to customers facing roadside emergencies. β€’ Assess and resolve customers' emergency roadside situations with empathy and urgency, ensuring they feel safe, supported, and reassured during these stressful moments.

Requirements

β€’ A genuine passion for helping others, supported by previous experience in customer-facing or support roles. β€’ Strong computer skills, including the ability to open, create, and modify various documents using Google Workspace (Docs, Sheets, Slides, Gmail) and enter/retrieve customer and vehicle information using web-based systems. β€’ Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment. β€’ Ability to work independently and effectively in a remote environment. β€’ Has a compatible home computer, secured high-speed internet, webcam, in-service cell phone, and wired headset. β€’ Must reside in Alabama, Arizona, Florida, Georgia, Mississippi, New Mexico, Tennessee, or Virginia. β€’ Be able to successfully pass a criminal background check.

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