Customer Support Specialist

6 days ago

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Boulevard

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vertical software • experience economy • scheduling • online scheduling • software

201 - 500

Description

• Advocate for customers by understanding and empathizing with their needs. • Collaborate with a remote team for troubleshooting and customer support. • Handle multiple customer inquiries simultaneously via chat, email, and phone. • Enhance customer experience by identifying improvements and tips. • Provide remote troubleshooting for hardware and mobile apps. • Delve into customer inquiries with a focus on reporting solutions.

Requirements

• 3+ years in customer service, operations, or tech support role, OR 3+ years as a leader at a self-care business. • Flexibility for various work hours and on-call coverage. • Technical expertise for learning the Boulevard platform and effective problem-solving. • Curiosity for understanding how things work and resolving issues. • Strong customer service mentality and adaptability. • Exceptional multi-tasking skills. • Attention to detail and provision of solution-based thinking. • High emotional intelligence for handling complex interactions.

Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote with monthly work from home stipend. • Family planning resources and specialized support programs. • Equity opportunities. • Boulevard Bucks Learning and Development program.