Customer Support Specialist

3 days ago

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Boulevard

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vertical software • experience economy • scheduling • online scheduling • software

201 - 500

Description

• Customer Support Specialist acts as the first line of communication for Boulevard customers. • Understands and empathizes with customer needs to provide resolutions. • Collaborates closely with remote teams for troubleshooting and support. • Assists multiple customers simultaneously through various contact channels. • Identifies product improvements and communicates technical solutions. • Provides remote troubleshooting for hardware and mobile apps.

Requirements

• 3+ years working in a customer service, operations, or tech support role, OR 3+ as a leader at a self-care business • Flexibility in extended working hours as needed • Technical expertise with Boulevard's technology platform • Curiosity in understanding the ‘why’ behind processes • Customer service-oriented with a passion for change and challenge • Ability to multitask without sacrificing quality • Attention to detail in customer interactions • Solution-based thinking to improve customer experience • High emotional intelligence for complex interactions.

Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote with a work from home stipend every month. • Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows exploration of businesses in the market we serve.