12 hours ago
• In order to qualify for this WFH position, you must reside in one of the following state: (Illinois). • This is a full-time remote WFH position. • As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. • Every interaction is an opportunity to introduce the latest technology, services and offers to help our customers stay connected to what matters the most. • As a Premier Service Consultant specializing in customer retention, you’ll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. • You’ll assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of our products and services. • Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. • You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. • You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services. • In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
• Call center or customer service experience. • Flexibility to work any schedule during hours of operation is essential. • Specific job assignments may require day, evening, weekend, or holiday hours. • Occasional overtime may be required. • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
• Medical/Dental/Vision coverage • 401(k) plan • Tuition reimbursement program • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) • Paid Parental Leave • Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement • Disability Benefits (short term and long term) • Life and Accidental Death Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal • Employee Assistance Programs (EAP) • Extensive employee wellness programs • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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💰 Private Equity Round on 2019-07
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support