Customer Care Manager
20 hours ago
Description
• Ensure exceptional customer experience and optimal outcomes in Care function • Execute strategic initiatives to enhance customer experience and retention • Guide direct reports in customer service principles • Manage complex customer escalations and incidents for timely resolutions • Report on metrics and insights for improvement
Requirements
• 5+ years' experience in a Customer Manager role • Vision and leadership skills • Innovation mindset • Commercial mind with attention to detail • Excellent resource and time management skills • Strong relationship management • Active listening abilities • Team player • Planning and delivery capabilities
Benefits
• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development through Udemy • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Student Loan Repayment Program
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