Senior Client Success Manager

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Agero, Inc.

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Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward$1. .$1

Roadside Assistance • Claims Management • Award Winning Response Centers • Accident Management • Emergency Response

1001 - 5000

Description

•The Sr. CSM joins a motivated and high performing team committed to delivering a superior client service experience. •Lead daily management of clients within the Dealer Group and Retail vertical segments. •Responsible for administration and expansion of Motor Club, Digital Coupon and Outbound Calling programs. •Accountable for relationship sustainability, service excellence, financial and operational goal attainment. •Manage interactions, resolve challenges, cultivate growth opportunities and broaden awareness of company solutions. •Conduct diligence and co-develop business case recommendations for new concepts and market expansion strategies. •Facilitate client engagement with internal teams to enhance execution and drive business results. •Prepare meeting materials, coordinate and facilitate quarterly business reviews and sessions with management and clients. •Define project, setup and training requirements to launch and stabilize new relationships and/or products. •Responsible for effective administration of client agreements, ensuring SLAs and KPIs are achieved/exceeded.

Requirements

•7+ years of client facing or partnership management experience •5+ years of enterprise level project and/or program administration experience •Automotive OEM, Dealer Group, Retailer and/or Motor Club experienced is preferred •Track record of expanding large scale clients/programs while meeting performance goals •Experience collaborating with contact centers, finance, legal, marketing and operations •BA/BS Degree required. MBA is preferred •Ability to travel 25%