Senior Client Success Manager

November 16

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Agero, Inc.

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Roadside Assistance • Claims Management • Award Winning Response Centers • Accident Management • Emergency Response

1001 - 5000 employees

Founded 1994

🚗 Transport

Description

• The Senior Client Success Manager (‘CSM’) will provide quality services to insurance clients. • The role is responsible for management and expansion of Insurance partnerships and general account partnership activities. • He/She reports to the Director of Success with routine direct engagement with team leadership. • Principal accountable for relationship sustainability, expansion, service excellence, financial and goal attainment. • Establish and manage executive and working-level relationships with current and potential clients.

Requirements

• 5+ years of previous experience in a hands-on role (pre-sales, professional services, business development, enterprise account management) working with Enterprise Customers (Fortune 100) • Advanced knowledge of the auto physical damage (APD) claim process, systems/technology, and key stakeholders • Proven track record of moving partners through funnel delivering results with significant contributions to profitability • Have advanced experience with CRM software (e.g. Salesforce CRM or HubSpot), Productivity and Business applications (particularly Google suite of services), and Business Intelligence tools (Sigma) • Teamwork mentality and willingness to learn and grow (experience in a virtual environment) • Analytical confident with gathering, synthesizing and delivering analysis and insights around program performance • Demonstrated ability to organize multiple account management projects at a time, while maintaining sharp attention to detail and strong partner relationships • BA/BS Degree or equivalent experience