Manager - IT Operations and Service Delivery

March 29

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Agital

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Agital is a comprehensive digital marketing agency focused on driving ecommerce growth through a suite of services that include SEO, paid search, social media marketing, email marketing, and SMS marketing. With over 26 years of experience, Agital employs innovative digital marketing strategies across multiple channels to enhance the online sales and visibility of ecommerce businesses. The company partners with clients to provide end-to-end solutions that optimize marketplace presence on platforms such as Shopify and TikTok Shop, with a focus on results like increased return on investment, optimized conversion rates, and strategic business growth. Agital is recognized for its impact-driven marketing and has been honored with multiple SEO agency awards.

201 - 500 employees

🛍️ eCommerce

📋 Description

• Reporting to the SVP, IT and Cybersecurity, you will lead the overall IT and Cyber operations for Agital including central and divisional services. • Closely partner with the SVP, IT to effect central IT and Cyber strategy and governance. • Further establish the corporate IT platform as a scalable and agile function throughout the business. • Develop and implement standards and processes for IT and Cyber. • Build a winning team of IT professionals through direct hires and staff development. • Deliver M&A and growth related initiatives including major system migrations and consolidations. • Manage a diverse set of partners and internal stakeholders including Agital’s IT MSP. • Manage Cyber risk and secure the organization by integrating effective cybersecurity controls into the delivery of IT services. • Oversee an annual IT and Cyber operating budget.

🎯 Requirements

• BS/BA in IT, Information Systems, or related field • 5+ years previous work experience in IT management in practice lead, manager, or director role • Extensive experience with Microsoft 365 and Google Workspace including in a hands-on capacity administering and configuring these platforms • Extensive experience managing cloud/SaaS apps for employee productivity, collaboration, and work management (examples Adobe, Atlassian tools, Clickup, Monday.com, Slack, Zoom) • Experience managing outsourced IT operations including a Managed Services Provider (MSP) • Detailed understanding and experience implementing technical controls for hardware, cloud services, email, and identity management services • Excellent working knowledge of IT service management concepts and frameworks such as ITIL • Excellent working knowledge of Cyber detective and preventative controls, information and data protection • Conceptual knowledge of privacy and compliance rules and regulations • Financial and budget planning and management experience • Certifications including Microsoft, Azure, Google, ITIL, CISSP preferred

🏖️ Benefits

• Autonomy – we hire intelligent people and give them the tools and training to succeed. • Growth Opportunities- growing company with room to play a key role at a pivotal time of growth. • Health insurance • Unlimited paid-time-off plan • 401k with company match • Company paid life insurance