Customer Support Specialist - Afternoon/Evening Shift - Remote

December 14, 2024

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Aircall

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Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.

Call center software • VoIP • Cloud • Business phone system • Customer Support

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-02

📋 Description

• Aircall is a place where voices are valued. • Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections. • Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued. • Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk. • As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. • This position requires permanent location and legal residency in India.

🎯 Requirements

• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills • Fluency in English is mandatory. Other languages such as Spanish or French are a plus • Excellent written and verbal communication skills • Familiar with ticketing tools and systems • An understanding of how CRMs systems work • Strong understanding of basic computer skills • Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders) • A curiosity to understand and troubleshoot complex customer inquiries • Strong sense of time management and prioritization of work • Exhibit uncompromising empathy • Ability to multi-task across different platforms and forms of communication • Willingness to work with multiple teams in an international and multilingual remote environment

🏖️ Benefits

• Competitive salary package & benefits (health coverage, lunch, commute, sports)