Customer Support Analyst

October 10

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Logo of Airwallex

Airwallex

Fintech β€’ Card β€’ Business Account β€’ API β€’ Multi-currency Wallet

1001 - 5000 employees

Founded 2015

πŸ’³ Fintech

πŸ’Έ Finance

Description

β€’ Join as a Customer Support Analyst for a global payments platform β€’ Ensure smooth operations and exceptional customer service

Requirements

β€’ 2+ years of customer service or technical support experience β€’ Expert de-escalation and conflict resolution skills β€’ Experience with high volume support ticketing systems (Zendesk preferred) β€’ Excellent verbal and written communication skills in English required β€’ Adaptability and resilience for handling complex interactions and frequent change

Benefits

β€’ US-based employees are eligible for medical, dental, and vision insurance β€’ 401(k) plan β€’ Short-term and long-term disability β€’ Basic life insurance β€’ Well-being benefits β€’ 20 paid days of vacation β€’ 12 paid days of company holidays in a calendar year

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