Customer Support Analyst
October 10
🇺🇸 United States – Remote
💵 $59.2k - $126k / year
⏰ Full Time
⚪️ Entry-level
🟢 Junior
💝 Customer Support
🗽 H1B Visa Sponsor
Description
• Join as a Customer Support Analyst for a global payments platform • Ensure smooth operations and exceptional customer service
Requirements
• 2+ years of customer service or technical support experience • Expert de-escalation and conflict resolution skills • Experience with high volume support ticketing systems (Zendesk preferred) • Excellent verbal and written communication skills in English required • Adaptability and resilience for handling complex interactions and frequent change
Benefits
• US-based employees are eligible for medical, dental, and vision insurance • 401(k) plan • Short-term and long-term disability • Basic life insurance • Well-being benefits • 20 paid days of vacation • 12 paid days of company holidays in a calendar year
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