Director of Customer Success

2 days ago

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Aiwyn

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Aiwyn is a company that specializes in practice management solutions for accounting firms. Its flagship product, PracticeOS, helps optimize firm operations by automating administrative tasks such as billing, collections, engagement letters, and revenue cycle management. Aiwyn aims to enhance client satisfaction and improve cash flow for accounting firms through integrated and streamlined processes. By partnering with top accounting alliances, Aiwyn offers a platform that unifies tech stacks and allows firms to integrate third-party solutions, minimizing administrative burdens and maximizing efficiency.

artificial intelligence • accounts receivable • accounting firms • billing • collections

11 - 50 employees

💸 Finance

💳 Fintech

☁️ SaaS

📋 Description

• Who is Aiwyn and what do we do? • Aiwyn is transforming the way accounting firms streamline the entire revenue management lifecycle. Backed by top-tier investors (Bessemer, KKR & Revolution), we’re one of the fastest-growing scale-up software companies globally—delivering innovative technology and consistently raising the bar with world-class people, processes, and products. • To learn more, visit our website • This role: • We are seeking a dynamic, results-driven Director of Customer Success to lead and develop a high-performing Customer Success Management (CSM) team. This role is responsible for driving customer retention and engagement through a people-first approach, aligning customer objectives with business goals, and fostering a culture of coaching and growth for the team. You will lead with a focus on creating long-term value for our customers and building strong, lasting relationships. • The ideal candidate will have a proven track record of coaching, motivating, and scaling customer success teams, as well as being an advocate for our customers' needs. In this role, you will directly influence our company's success by aligning customer goals with our product offerings and ensuring that customer success is deeply embedded within our organizational culture.

🎯 Requirements

• Bachelor's degree or equivalent work experience; advanced degree preferred. • 7+ years of experience in Customer Success, with at least 3+ years in a leadership role, managing and scaling teams. • Proven success in driving customer retention, engagement, and satisfaction in a SaaS or B2B environment. • Strong leadership and coaching skills, with a demonstrated ability to develop and retain top talent. • Excellent communication, interpersonal, and relationship-building skills with both internal teams and customers. • Data-driven mindset with experience using analytics and CRM tools (e.g., Salesforce, Gainsight, etc.) to drive decision-making and performance. • Ability to prioritize and manage multiple initiatives in a fast-paced, growth-oriented environment. • Strong strategic thinking and problem-solving capabilities, with a customer-centric approach.

🏖️ Benefits

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. • Remote, work-from-anywhere culture • Flexible PTO • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. • Stock options - every Full Time Employee has ownership in Aiwyn's future and success. • 401(k) matching