Interplay Learning
Interplay Learning is a leading provider of immersive and always-on skilled trades training solutions. The company offers a comprehensive career development platform and workforce skills simulation training that can be accessed anytime, anywhere, enabling learners to be job-ready in weeks rather than years. Interplay Learning's approach focuses on effective, scalable, and engaging training programs designed to close the skills gap quickly and efficiently. It caters to various audiences, including enterprises, educational institutions, workforce development organizations, small to medium businesses, and individual learners. The company is recognized for increasing employee retention rates and providing tools to help businesses grow and eliminate costs through improved training outcomes.
Professional Training • 3D Simulations • Virtual Reality • VR • HVAC
Director of Implementation - Customer Success
2 days ago
Interplay Learning
Interplay Learning is a leading provider of immersive and always-on skilled trades training solutions. The company offers a comprehensive career development platform and workforce skills simulation training that can be accessed anytime, anywhere, enabling learners to be job-ready in weeks rather than years. Interplay Learning's approach focuses on effective, scalable, and engaging training programs designed to close the skills gap quickly and efficiently. It caters to various audiences, including enterprises, educational institutions, workforce development organizations, small to medium businesses, and individual learners. The company is recognized for increasing employee retention rates and providing tools to help businesses grow and eliminate costs through improved training outcomes.
Professional Training • 3D Simulations • Virtual Reality • VR • HVAC
📋 Description
• Manage the implementation team, ensuring top customer service and delivery • Partner with customers to understand program goals and metrics that matter • Design new implementation processes for enterprise, strategic, and mid-tier customers • Develop project management systems to drive strategic relationships with customers • Understand customer goals and successfully manage their onboarding timeline • Collaborate with the Customer Success leadership team on client facing initiatives • Monitor metrics and feedback across customers to inform new customer initiatives
🎯 Requirements
• 5+ years experience within Implementation or as a Project Manager in a SaaS environment • Experience working on strategic projects • Experience speaking to diverse customer audiences and senior level executives • Ability to learn new technologies quickly • Experience working cross departmentally • Consultative approach
🏖️ Benefits
• Remote-first & flexible hours • Annual learning reimbursement • Support for work-life balance • 3 weeks PTO, 1 week Winter Break, holidays, and sick days • Medical, vision, dental, and 401(k) match • Private Company Equity Options • Mental and physical health resources and social events
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