Principal - Client Success

5 days ago

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $132.3k - $175k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Agero, Inc.

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Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.

Roadside Assistance • Claims Management • Award Winning Response Centers • Accident Management • Emergency Response

1001 - 5000 employees

Founded 1994

🚗 Transport

📋 Description

• About Agero: Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology. • Role Description & Objective: The Principal, Client Success is responsible for driving client success and maximizing utilization of company solutions in the post-sales phase. • Key Outcomes: Serve as the primary point of contact for high-value clients, focusing on driving solution adoption and maximizing the impact of services. • Client Success Metrics: Monitor and report on key performance indicators (KPIs) to improve client strategies and the customer experience. • Thought Leadership: Act as a subject matter expert, guiding clients on best practices and representing the company at industry events.

🎯 Requirements

• Skills: • Leadership: Strong leadership skills to lead client-facing initiatives, collaborate across departments, and drive client success in a fast-paced environment. • Cross-Functional Collaboration: Ability to work with multiple teams, including product, sales, marketing, and engineering, to align goals and strategies and deliver on client needs. • Verbal Communication: Excellent interpersonal skills, with the ability to effectively communicate with senior stakeholders and build relationships with clients. • Written Communication: Strong writing ability for creating clear, actionable communication, including reports, training materials, and client-facing documents. • Client Engagement: Expertise in managing high-value clients, driving adoption, and creating strategies for long-term success. • Revenue Growth: Ability to identify opportunities for account growth, working closely with the sales and account management teams to drive cross-sell and upsell initiatives. • Analytical Thinking: Strong ability to assess data, analyze client behavior, and draw insights to inform strategy and improve client outcomes. • Problem Solving: Proactive in identifying challenges and implementing creative solutions to ensure clients achieve their desired outcomes with the company’s solutions. • Project Management: Strong project management skills, with the ability to oversee multiple client enablement initiatives, manage timelines, and ensure the successful delivery of services. • Education: Bachelor’s degree in Business, Management, or a related field or equivalent work experience. Advanced degrees or experience in client success, project management or business strategy are preferred. • Experience: 8+ years in a client success, account management, or consulting role, with a strong emphasis on post-sales enablement and solution adoption. Experience in solution consulting or enablement roles focused on increasing product adoption is preferred. Experience managing large-scale client implementations or transformation programs is a plus.

🏖️ Benefits

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. • Family Support: Parental planning benefits to assist associates through life’s milestones. • Bonus/Incentive Programs