Ritual
Ritual is a personal health brand that is building the future of daily essentials. Our mission is simple: we help turn healthy habits into a Ritual. We started by creating the first visible supply chain of its kind and reinventing the daily multivitamin from the ground up. Now, together with some of the world’s leading scientists, researchers and advisors, we’re developing a new standard of high-quality, traceable daily products across new categories. Hundreds of thousands of customers across generations trust us, and we are growing quickly.
Vitamins • Supplements • Health • E-commerce • Direct to Consumer
51 - 200 employees
Director - Retention and CRM
March 20
Ritual
Ritual is a personal health brand that is building the future of daily essentials. Our mission is simple: we help turn healthy habits into a Ritual. We started by creating the first visible supply chain of its kind and reinventing the daily multivitamin from the ground up. Now, together with some of the world’s leading scientists, researchers and advisors, we’re developing a new standard of high-quality, traceable daily products across new categories. Hundreds of thousands of customers across generations trust us, and we are growing quickly.
Vitamins • Supplements • Health • E-commerce • Direct to Consumer
51 - 200 employees
📋 Description
• Ritual is a personal health brand building the future of daily essentials. • The Director, Retention and CRM will lead CRM and Retention strategy, owning the customer lifecycle. • This role focuses on driving conversion, retention, and lifetime value while championing personalization and segmentation at scale. • Collaboration is key in this omni-channel role, working closely with the Digital Product Management team to enhance customer experience.
🎯 Requirements
• 7+ years of experience in CRM, customer marketing, and lifecycle optimization, ideally in businesses at $100M+ scale. • Data-driven and analytical, with a strong ability to translate insights into action (experience with BI tools like Looker or Omni is a plus). • Expertise in lifecycle analytics and reporting, particularly in a subscription-based or recurring revenue business model. • Experience working cross-functionally with Digital Product and Engineering teams to enhance the customer journey. • Results-oriented, with the ability to shift between high-level strategy and hands-on execution. • A supportive leader and mentor, committed to fostering an inclusive and high-performing team.
🏖️ Benefits
• 401k Match - Up to 4% • Medical/Dental/Vision/Life Insurance • Healthcare & Dependent Care FSA • Equity participation in the form of stock options • 12 weeks of Parental Leave after 180 days of employment, or 20 weeks of Parental Leave after 1 year of service, and up to 4 weeks of Flex Time for birthing parents upon return from Leave • Talkspace access for mental health support • Pet Insurance discount • Non-accrual and flexible PTO (10 days minimum) • 18 paid company holidays + additional days for extended weekends. • 10 Wellness Days (Final Friday of each month) • 2 Days to volunteer (Days of Action) • Focus Fridays (used for self-development, heads-down work, community group meetings and 1:1TBs) • Free Ritual subscription during your time with us • Maven Clinic Family Planning platform • Annual Wellness stipend • Monthly Childcare Allowance • Technology Allowance • New hire Work from Home stipend • Bi-Annual Performance Reviews • Bi-Annual in-person company events • Monthly wellness activities
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