Mid-Market Customer Success Manager

December 6

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Aiwyn

WebsiteLinkedInAll Job Openings

artificial intelligence • accounts receivable • accounting firms • billing • collections

11 - 50 employees

💸 Finance

💳 Fintech

☁️ SaaS

Description

• Who is Aiwyn and what do we do? • Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC. • To learn more, visit our website • What we are looking for: • This Mid-Market CSM will help drive the retention of our customers across our scaled book. The ideal candidate is experienced in building out a renewal process for enterprise SaaS and thrives in customer-facing interactions.

Requirements

• You have 3+ years of success in your current Customer Success, Renewal Management or Account Management role • You've been an early hire at a fast-growing start-up before (you embrace ambiguity) • Proven track-record of increasing renewal rates • Experience implementing renewal processes and metrics • Ability to build Customer Success playbooks and new processes based on learnings (familiarity with Hubspot or Salesforce is required) • Plus if you have experience with CS platforms such as Gainsight or Churnzero • You have experience managing and expanding customer relationships with a strong commercial aptitude, including overcoming objections to achieve results • You are data-driven, comfortable with analyzing large data sets to understand trends and identify leading-indicators to influence decision-making. • A self-motivated, dedicated teammate with innovative ideas to inspire customer retention • You are a great team player and have tons of passion, humor, and enthusiasm. • You are willing to go above and beyond to ensure the success of our customers! • Travel up to 30% of the time.

Benefits

• The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience. • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. • Remote, work-from-anywhere culture • Flexible PTO • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. • Stock options - every Full Time Employee has ownership in Aiwyn's future and success. • 401(k) matching