Senior Director of Support

March 15

Apply Now

Receive Emails with Similar Jobs

Aiwyn

WebsiteLinkedInAll Job Openings

Aiwyn is a company that specializes in practice management solutions for accounting firms. Its flagship product, PracticeOS, helps optimize firm operations by automating administrative tasks such as billing, collections, engagement letters, and revenue cycle management. Aiwyn aims to enhance client satisfaction and improve cash flow for accounting firms through integrated and streamlined processes. By partnering with top accounting alliances, Aiwyn offers a platform that unifies tech stacks and allows firms to integrate third-party solutions, minimizing administrative burdens and maximizing efficiency.

artificial intelligence • accounts receivable • accounting firms • billing • collections

11 - 50 employees

💸 Finance

💳 Fintech

☁️ SaaS

📋 Description

• Who is Aiwyn and what do we do? • Aiwyn is transforming the way accounting firms streamline the entire revenue management lifecycle. Backed by top-tier investors (Bessemer, KKR & Revolution), we’re one of the fastest-growing scale-up software companies globally—delivering innovative technology and consistently raising the bar with world-class people, processes, and products. • To learn more, visit our website • This role: • We are hiring for a Senior Director of Support to define and execute the strategy for our customer support function. This leader will be responsible for evolving our support operations, implementing best-in-class tools and processes, and ensuring we deliver exceptional customer experiences at scale. This leader will be a part of creating a customer first mindset, not just on the support team, but cross-functionally, raising support trends to product and amplifying customer feedback with the VP of Success.

🎯 Requirements

• 8+ years of experience in Customer Support, Technical Support, or Customer Success, with at least 3+ years in a Support leadership role at a B2B SaaS company. • Proven experience scaling a support function, including launching live support channels (phone/chat). • Strong operational mindset with a track record of implementing scalable support processes. • Experience with customer support tools and technologies (e.g., Zendesk, Intercom, Salesforce Service Cloud, or similar). • Data-driven approach with experience tracking and optimizing key support metrics. • Excellent leadership and communication skills, with the ability to collaborate across teams. • A passion for delivering exceptional customer experiences and driving team success.

🏖️ Benefits

• The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience. • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. • Remote, work-from-anywhere culture • Flexible PTO • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. • Stock options - every Full Time Employee has ownership in Aiwyn's future and success. • 401(k) matching