Key Account Manager - French speaking

October 20

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Alan

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Santé • Assurance Santé • Well-being • Health • Insurance

501 - 1000 employees

Founded 2016

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

Description

• Handle a portfolio of strategic accounts and flagships companies. • Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan. • Proactively identify potential signals of dissatisfaction and implement solutions to answer them. • Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins. • Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers. • Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability. • Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams. • Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams.

Requirements

• At least 5 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels. • Excellent track record of over-performance. • Experience working with companies of more than 200 employees. • Fluency in French and English (Dutch fluency is a strong plus). • Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency. • Excellent analytical and problem-solving skills, with the ability to create data-based reports. • Great active listening skills and exceptional follow-up abilities. • Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding.

Benefits

• Fair rewards. Generous equity packages complement your base salary. • Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. • All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. • Flexible vacation policy and flexible working hours. Organize your time as you wish. • Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family. • Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners) • Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. • Parental leave. Extended parental leave for all new parents.