Senior Zendesk Administrator

March 14

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Aledade, Inc.

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Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

Accountable Care Organizations (ACOs) • Health Information Technology • Data Analytics • Physician Collaborations

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🏢 Enterprise

📋 Description

• The Sr. Zendesk Administrator serves as the subject matter expert for all Zendesk application support at Aledade. • They are the primary point of contact for all support, maintenance, configuration and enhancement requests. • Are able to work with both technical and non-technical resources to design, implement, and support solutions for Aledade users. • This position is expected to provide full-lifecycle support, including collecting and analyzing business requirements, designing and configuring solutions, and providing testing assistance as required. • Occasional after-hours support required to provide assistance during outages, upgrades and other major system changes.

🎯 Requirements

• Bachelor’s Degree in Computer Science or related major, or equivalent working experience • 6+ years of experience as a Zendesk Administrator • Zendesk Administrator certified or equivalent experience • Zendesk Support Administrator Expert certification will be considered a strong plus • Strong customer-facing skills; excellent verbal and written communication skills • Strong analytical and organizational skills; ability to multitask and prioritize in a fast-paced, rapidly growing environment • A demonstrated ability to understand and articulate complex requirements • Creative and analytical thinker with strong problem-solving skills • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards • Availability to occasionally work outside business hours for application upgrades, outages, and project implementations • Experience working with Jira is a plus

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • And much more!