Renewals Account Executive - LATAM

January 3

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Algolia

WebsiteLinkedInAll Job Openings

API • Headless • Search • Discovery • Personalization

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

☁️ SaaS

🛍️ eCommerce

💰 $150M Series D on 2021-07

Description

• At Algolia, we’re looking for a Renewals Account Executive to help support our growing LATAM customer base. • This person will be responsible for strategic engagements with a dedicated portfolio of high-value customers. • As a Renewals Account Executive, you will partner with Account Executives and Customer Success Managers to align on the account strategy for each customer... • You will engage with each customer proactively to understand overall customer sentiment and satisfaction... • You are responsible for managing the renewal process, including but not limited to, providing renewal notice, creating quotes, forecasting, negotiating, and working through customer legal and procurement requirements... • You will be working cross-functionally, partnering with Sales, CSEs, and CSMs, along with finance and the deal desk. • In this Customer-Centric role, you will have the opportunity to work on the front lines with our incredible customer base and be exposed to exciting and complex customer interactions... • You'll connect with our customers to understand their needs and challenges while partnering with our Customer Success team to ensure their challenges are addressed. • You'll establish relationships with customers as you negotiate to maximize mutual benefit at renewal time.

Requirements

• 3+ years of experience of relevant experience at a SaaS/Software Company. • Native/Fluent in Spanish and/or Portuguese. • Ability to manage strategic and enterprise level accounts... • Ability to build relationships and collaborate closely with teammates. • Ability to react and adapt to potential rapid shifts in priorities and organizational policies. • Excellent presentation, written and verbal communication skills. • Ability to set priorities, drive decisions and get closure on recommendations and issues. • Strong attention to detail and process-oriented. • Proven time management skills with the ability to prioritize tasks. • Constantly looking to learn and improve. • Ability to deeply understand customers sentiment or needs, and strategically involve other parties... • Preference for candidates with experience at our current stage and beyond.

Benefits

• Equal Opportunity Employer. • Does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.