Alight Solutions
Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.
Business Consulting and Services • Human Resources Services
Senior Systems Engineer - ServiceNow
4 days ago
Alight Solutions
Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.
Business Consulting and Services • Human Resources Services
📋 Description
• As a ServiceNow Administrator and Developer, you are the Alight champion and subject matter expert for the software • Managing workflows, implementing new systems or add-ons, resolving problems, and testing systems for efficiency • Collaborate with other IT specialists to ensure uniform workflow solutions across the network • Work with internal customers to meet their platform needs • This role requires hands-on expertise in configuring, maintaining, and optimizing ServiceNow • Administer and uphold the ServiceNow platform, ensuring configurations align with business requirements and industry best practices • Participates in code creation, updates, reviews, identifies, and resolves defects and code quality issues • Configure and customize the ServiceNow platform to meet organizational needs • Create and maintain reports, dashboards, and data visualizations to provide insights into platform performance and usage • Manage platform upgrades and apply patches to ensure the system is up to date with the latest features and security fixes • Implement and maintain security best practices to protect sensitive data • Create and update documentation for system processes, configurations, and troubleshooting procedures • Provide training to end-users and other stakeholders on how to use the ServiceNow platform effectively • Proactively identify opportunities for process improvements • Provide technical support and expertise to end users, ensuring a smooth ServiceNow experience
🎯 Requirements
• Acceptable equivalent combination of education, experience, and certification • Associates or Bachelor of Science degree in computer science, or equivalent • A minimum of 5 + years’ experience in administrating, managing, and developing on ServiceNow platform • ServiceNow Administrator Certification (CSA) is required • Strong foundational knowledge and expertise with ITSM, CMDB, and Asset Management modules • A keen interest in acquiring new skills • Experience as a developer is a must • Exceptional problem-solving abilities and meticulous attention to detail • Strong communication skills with a collaborative approach to working effectively in a remote team setting • Proven experience managing and administering ServiceNow instances, including configuration, maintenance, and troubleshooting • Experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, etc.) • Strong analytical, problem-solving, and communication skills • Ability to work in an Agile environment and manage multiple priorities effectively
🏖️ Benefits
• Competitive total rewards package • Continuing education & training • Tremendous potential with a growing worldwide organization
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