Alight Solutions
Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.
Business Consulting and Services • Human Resources Services
Senior Systems Engineer - Software Asset Management
4 days ago
Alight Solutions
Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.
Business Consulting and Services • Human Resources Services
📋 Description
• Join our dynamic ServiceNow development team in a fast-paced agile environment • Work closely with customers and team members to understand requirements • Provide expert recommendations based on Software Asset Management capabilities • Develop, configure, administer, and support software asset management applications • Integrate third party software asset data with ServiceNow Software Asset Management application • Implement and maintain software license management, software inventory, software metering, and application control solutions using ServiceNow • Perform software asset discovery, reconciliation, and reporting using ServiceNow • Troubleshoot and resolve software asset management issues and incidents • Provide technical support and guidance to end users and IT teams • Partner with stakeholders to define, prioritize, and execute ServiceNow operational needs • Lead sessions to gather, define, and document business and technical requirements • Forge strong collaborative relationships among various stakeholders • Implement new ServiceNow features, models, configurations, and policies • Migrate code and configurations across ServiceNow development and production environments • Create technical requirements, design, and playbook documentation • Advise and research new Software Asset Management tools and features • Interact with ServiceNow vendor for technical support related issues
🎯 Requirements
• 5 + years developing on the ServiceNow platform • 2+ years of ServiceNow Software Asset Management (SAM) administration, support, development, and implementation experience • Proven experience as a ServiceNow Developer with a focus on Software Asset Management • Familiarity with software asset management processes, tools, and frameworks • 1+ years of experience scripting in ServiceNow-supported languages • Knowledge of software licensing models, agreements, and compliance requirements • Strong analytical, problem-solving, and communication skills • Ability to work with teams in various geographical locations and interact with various stakeholders • Experience with integrating ServiceNow with other systems using APIs and web services • Ability to work independently and collaboratively in a fast-paced environment • Excellent problem-solving skills and attention to detail • Strong communication and interpersonal skills • ServiceNow certifications (e.g., Certified Implementation Specialist - SAM) are a plus • Excellent follow-up skills, self-directed, and proactive
🏖️ Benefits
• Competitive total rewards package • Continuing education & training • Tremendous potential with a growing worldwide organization
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