Client Success Executive

November 9

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201 - 500 employees

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

Description

• Currently we are seeking a talented individual with deep experience working with Health Care Systems and/or with Payors in the healthcare field to help our Client Success team execute this vision. • If you’re a driver and a doer, motivated by helping clients meet their business goals, and passionate about working with a company that is truly making a difference to benefit others, then this could be the right position for you. • You’ll work in a fast-paced, rapidly growing, dynamic technology and operational environment. • The role demands the ability to work independently, prioritize and execute across multiple priorities, excellent interpersonal skills and a commitment to continuous improvement of your own knowledge & skills as well as contributing to the continuous improvement of our team and organization. • Key Responsibilities: • Ownership of all aspects of the client relationship post-sales • Build strong relationships and pro-actively communicate and support your clients • Ensure alignment between your clients’ and our organization’s strategic objectives • Focus on ensuring your clients achieve their business goals • Serve as primary advocate to help review, research, and resolve initial client issues or requests • Lead cross-functional teams to meet client goals • initiate data analysis and interpretation for client accounts; identify areas of opportunity • Track and analyze key performance indicators and targets to determine performance, and identify outliers or concerns • Track and maintain ongoing client issues within internal/external ticketing systems • Prepare and deliver executive level presentations for internal and external sessions • Focus on ensuring your CSM team clients achieve their business goals • Coordinate with the Growth team to identify expansion opportunities within existing clients • Consolidate and report client feedback to our product team • Other duties as required - we are a thriving, growing company so as a team we cover many areas.

Requirements

• Bachelor’s degree • 5+ years of experience in client management and/or operations in the healthcare and/or health tech field • Understanding of and experience with referral management, telephonic utilization review, prior authorization, and case management functions • Understanding of ACO, CMS Shared Savings programs • Understanding of Medicaid Advantage and other managed care programs • A clinical background is a plus, but is not required • Detail orientation and strong verbal communication skills is a must • Project Management experience is a plus – certification is not necessary • Experience in communicating technical concepts to clients • Must have an entrepreneurial spirit and enjoy a fun and challenging environment • Must be able to multi-task and work beyond the job description