Customer Success Manager

November 9

Apply Now
Logo of LegitScript

LegitScript

Compliance β€’ Merchant Monitoring β€’ Transaction Laundering Detection β€’ Internet Monitoring β€’ Brand Monitoring

Description

β€’ The Customer Success Manager (CSM) will be responsible for managing customer relationships and ensuring customer satisfaction through proactive engagement, effective communication, and providing ongoing value. β€’ The CSM will work closely with customers to drive product adoption, training, and issue resolution, helping customers achieve their desired outcomes. β€’ Collaborate closely with Key Account Managers (KAMs) to identify strategic opportunities and ensure seamless execution of deliverables for high-value clients. β€’ Independently analyze customer data and reports to identify trends, generate actionable insights, and provide strategic guidance to customers. β€’ Host calibration calls with customers, taking ownership of the meeting agenda and fostering meaningful discussions to enhance customer relationships. β€’ Serve as the primary point of contact for all external communications related to service delivery, ensuring consistent, professional communication. β€’ Track client engagement and product adoption by monitoring user logins and product interaction metrics, identifying areas for improvement. β€’ Manage the onboarding process for new customers, ensuring a seamless transition and successful start to their journey with our product. β€’ Provide comprehensive training to customers and maintain an ongoing educational approach to maximize customer value and understanding of the product. β€’ Take full ownership of customer issues, ensuring they are resolved in a timely and satisfactory manner. β€’ Regularly reach out to customers to gauge their satisfaction, address concerns, and build strong, lasting relationships. β€’ Identify at-risk accounts and develop targeted re-engagement strategies to retain and nurture customer relationships. β€’ Act as a bridge between customers and the product team, gathering and communicating feedback to align product improvements and future features with customer needs.

Requirements

β€’ Bachelor's degree in Business, Marketing, IT, or a related field, or equivalent experience. β€’ 5+ years of experience in account management, preferably within a tech, fintech, or software company. β€’ Proven ability to independently manage multiple clients and build strong, positive relationships β€’ Excellent communication, negotiation, and interpersonal skills. β€’ Ability to work collaboratively across multiple departments, including technical, sales, and support teams. β€’ Familiarity with CRM tools (e.g., Salesforce) and key account planning methodologies. β€’ Self-motivated, organized, and capable of working independently. β€’ Strong problem-solving skills and ability to quickly address and resolve customer issues. β€’ Passionate about delivering an exceptional customer experience.

Benefits

β€’ Multiple Medical plans (one with $0 employee premium option) β€’ Dental & Vision plans β€’ 401k with company match and immediate vesting β€’ Generous paid time off package and 11 paid holidays β€’ And much more!

Apply Now

Similar Jobs

November 8

Manage client success and satisfaction for ExecOnline's enterprise accounts.

November 7

Manage client relationships to drive product adoption and satisfaction for Office Practicum.

November 7

Customer Success Analyst ensuring clients maximize value from Enerex's software solutions.

Built byΒ Lior Neu-ner. I'd love to hear your feedback β€” Get in touch via DM or lior@remoterocketship.com