Customer Success Manager

November 8

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Hearsay Systems

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predictive analytics • social business • social selling • compliance • insurance

201 - 500

Description

• At Hearsay Systems, we are passionate about our customers. Customer success is more than an aspiration – it’s one of our core values. An unwavering focus on delivering great customer outcomes is the hallmark of our global Customer Success team. • Founded in 2009, Hearsay Systems is the global leader in digital client engagement for financial services, trusted by leading financial firms including BlackRock, Charles Schwab, and New York Life. Our platform empowers over 260,000 advisors and agents to compliantly scale personalized customer engagements across social media (Facebook, LinkedIn, X, Instagram), websites, text, and voice. • We are currently looking to hire a Customer Success Manager to join our team. In this role, you will drive customer adoption and success within a defined set of Fortune 500 customers. You are comfortable at both consulting with and negotiating with C-level executives, backed by a strong understanding of their business objectives. Key to this role is being able to articulate value, inspire, and sell the future of Hearsay and Yext to encourage adoption and expansion. • As a trusted advisor and coach, the Customer Success Manager determines how our products can be effectively applied to support achievement of a company's strategic business goals. You should possess strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise.

Requirements

• 5+ years relevant work experience, including Saas Customer Success and/or Account Management • Experience with Financial Services and/or Insurance preferred • Knowledgeable and passionate about social media Understanding of how social media drives business value and ROI • Experience delivering highly effective executive-level presentations • Excellent presentation, written, and oral communication skills • Ability to navigate complex customer organizations effectively • BA/BS degree

Benefits

• Medical, dental, vision, and voluntary life insurance plans (along with eligible dependents) • Medical and dependent care FSA (or medical HSA with a company contribution if enrolled in a HDHP) • Group term life and AD&D insurance • 401k plan • Flexible vacation time, twelve paid company holidays, nine sick days