Client Success Manager

November 8

Apply Now

Receive Emails with Similar Jobs

ExecOnline

WebsiteLinkedInAll Job Openings

Instructional Design • Interactive and dynamic learning environments • Professional Development • EdTech • Leadership Development

201 - 500 employees

Founded 2012

📚 Education

🏢 Enterprise

☁️ SaaS

💰 $45M Series D on 2021-04

Description

• Ensure supported clients remain satisfied and engaged with ExecOnline services • Understand clients’ objectives and plan strategies to support goal achievement • Act as the primary point of contact for client interactions • Manage client relationships for 25 to 40 accounts • Review product roadmaps and align new features with client goals • Collaborate with cross-functional teams to achieve revenue across accounts • Facilitate resolution of sensitive client questions and concerns

Requirements

• At least three (3) years of related work experience • Knowledge of Salesforce client relationship management (CRM) software • Familiarity with software as a service (SaaS) industry concepts and practices • Strong verbal and written communication skills • Strong data interpretation and storytelling skills • Ability to form and sustain interpersonal relationships with clients and cross-functional partners • Ability to understand and diagnose clients pain points and recommend creative and effective solutions

Benefits

• Accelerate your career: take any of our high-impact courses, for free • You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future • Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements • Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings • Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences