Personal Lines Analyst II

November 6

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Allstate

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Auto Insurance • Life Insurance • Retirement Planning • Homeowners Insurance • Motorcycle Insurance

10,000+

💰 Post-IPO Equity on 2014-01

Description

• Provides exceptional service to agents and policyholders related to Flood programs and understands NFIP flood underwriting guidelines. • Has the ability to handle sales and service requests. • Provides exceptional service and support to Allstate agency owner including High Value Home binds and servicing, general agent questions including onboarding, commissions, market availability and IQ navigation/troubleshooting. • Supports Ivantage sales goals and initiatives by actively educating and engaging agents in the various programs, promotions and technology solutions available to them. • Screening of service and new business requests to identify applications that meet underwriting guidelines and referrals. • Binds coverage as needed on behalf of the agent to help them say yes more often. • Resolves issues of basic to moderate complexity using judgment, decision making, critical thinking and problem-solving abilities. • Answer high volume of inbound phone calls, emails, and chat and be able to provide agents excellent customer service which is measured via Net Promoter Score.

Requirements

• License Requirement: Candidates must have a Property & Casualty license in their state of residency • 4 year Bachelors Degree (Preferred) • 0-2 years experience (Preferred) • In lieu of the above education requirements, an equivalent combination of education and experience may be considered.