Senior Operations Manager - Process Innovation

March 18

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Alma

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At Alma, we’re making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. We’ve raised $90.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.

therapy and mental health

51 - 200 employees

📋 Description

• We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team. • Today, our Process Innovation team acts as an internal consulting and implementation team to our broader Core Ops teams. • As a Sr. Operations Manager of Process Innovation, you will be responsible for unlocking and building key process optimizations that will enable Alma’s operations teams to scale through our next chapter of growth by using business insights and creativity to drive strategic change. • Reporting to the Senior Director of Operations, you will assist in developing and implementing a strategic roadmap of initiatives that drive our overall business objectives. • In addition, you will partner closely with Operations leadership to design and build the roadmap and workflows that the team will rely on to execute high-quality, excellent operations. • You will interact regularly with and build strong relationships with cross-functional teams, including Product Engineering, Customer Success, Business Intelligence, and Payer Partnerships. • The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion.

🎯 Requirements

• 5-8 years experience working in an operations role preferably within healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup • You have at least 2-4 years of people management experience • Proven experience executing complex strategic and operational initiatives with strong business acumen and deep understanding of business and financial principles • Track record of driving results in fast-paced, dynamic environments • You are a team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization. • Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations • Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus • Strong interpersonal and communication abilities, paired with a relentless focus on organization, meticulous attention to detail, and excellent project management skills. • You are passionate about mental health care, our mission at Alma, and diversity, equity, and inclusion

🏖️ Benefits

• We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Monthly therapy and wellness stipends • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through BenefitHub • EAP access through Aetna • One-time home office stipend to set up your home office • Comprehensive parental leave plans • 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day • Flexible PTO