Customer Success Manager

4 days ago

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Alpaca

WebsiteLinkedInAll Job Openings

Finance • Trading • Fintech • Algorithm Trading • Investing

201 - 500

Description

•Alpaca is a fast-growing series B fintech company that’s raised over $120 million in funding. •Alpaca is an API-first stock and crypto platform that enables developers and businesses across the world to build trading algorithms, applications, and brokerage services. •As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. •You’ll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to successful outcomes.

Requirements

•4-6 years experience in a customer success role, managing customer relationships •US region hours •Understanding of and experience with key technology concepts, such as SaaS and APIs •Exposure to, or employment with, large and small companies •A dedicated interest in Alpaca's mission, to enable financial services access to everyone on the planet •Ability to work remotely and independently, and to self-manage time and obligations •Flexibility to jump in where/when needed to help drive Alpaca's growth •Desire to learn •Ability to manage customer relationships, across various sized companies

Benefits

•Competitive Salary & Stock Options •Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs. •New Hire Home-Office Setup: One-time USD $500 •Monthly Stipend: USD $150 per month via a Brex Card •Work with awesome hard working people, super smart and cool clients and innovative partners from around the world