Customer Success Manager - Enterprise

4 days ago

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Vanta

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SOC 2 • ISO 27001 • HIPAA • PCI • GDPR

201 - 500

💰 $40M Series B on 2022-10

Description

• As Vanta’s Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. • By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers. • Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. • You will lead all post-sales activities for Vanta’s enterprise customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities.

Requirements

• Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships • Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc • Ability to be nimble and agile in an environment where shifting priorities should be expected • Have 3-5 years of experience in Customer Success at a SaaS company. • Experience working in the security or compliance industry is preferred. • Possess clear and thoughtful communication skills, with strong critical thinking ability. • Be highly empathetic to customers, with a proven track record of long-term customer retention. • Experience with hitting retention targets and creating happy, healthy customers • Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers. • Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.

Benefits

• Industry-competitive compensation • 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks fully-paid parental Leave for all new parents • Health & wellness and remote workplace stipends • 401(k) matching • Flexible work hours and location • Open PTO policy • 9 paid holidays in the US • Offices in SF, NYC, Dublin, and Sydney