Client Success Manager

October 17

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ForceMetrics

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data science • machine learning • data visualization • public safety • govtech

11 - 50

Description

• ForceMetrics™ mission is to transform data for social change. • We’re striving to make a positive community impact by helping public safety and government agencies better utilize data to benefit every individual. • The Client Success Manager will be a key member of the team responsible for ensuring successful onboarding to the adoption of the ForceMetrics platform by our partner departments and agencies. • You will work closely with ForceMetrics leadership, Product, Sales, and Operations teams to implement client success strategies and measure their impact.

Requirements

• Proven ability to build and manage relationships internally and externally, preferably in a B2G SaaS environment. • Previous experience in public safety • Passionate about customer success with a client-centric approach, focused on growth through empathy, customer engagement, and active listening, driving operational efficiency and ROI. • Proactive approach to customer management. Deep ability to understand customer needs to develop tailored strategies which result in increased adoption, renewals, and customer satisfaction. • Team player mindset, contributing to overall team success and morale. • Analytical thinker. Skilled in using data to measure client health and influence outcomes. • Poised under pressure, tactful, professional demeanor. • Strong follow through. Able to manage multiple projects at once. • Familiar with customer success methodology and results-driven initiatives. • A track record of success in renewal & expansion strategies using analysis. • Proficient in strategic planning & execution.

Benefits

• WHAT WE CAN OFFER • A strong sense of mission for impacting real communities and solving complex societal problems • Work alongside other top talent in a rewarding and enjoyable culture • Competitive Salary + Company Equity (seed-stage) • Medical, Dental, Vision & Life insurance • 401k • 100% Remote • Standard holidays and paid time off