Customer Engagement Specialist

September 17

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Blue Acorn iCi

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Blue Acorn iCi - an Infosys company

eCommerce • eCommerce Design • eCommerce Development • eCommerce Revenue Optimization • Analytics

201 - 500

Description

• Responsible for answering calls, emails and chats • Provide product information and help customers • Demonstrate a passion for the beauty industry • One weekend day is a requirement for this position • Maintain appropriate productivity and performance while abiding by company guidelines and KPI’s • Ability to memorize, recall, or research answers self-sufficiently • Strong multitasking skills are a must • Record, organize, and file customer interactions and profile/account changes • Able to address returns, refunds, and shipping tracking numbers • Strive to meet personal and team targets, goals, and quotas

Requirements

• High school degree or equivalent • Previous Beauty knowledge of cosmetics, skincare, hair products preferred • Previous experience in customer support, remote work space, fast paced environment • Excellent at communicating over the phone and handling multiple systems at once • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts • Able to concentrate on multiple problems at once • Excellent time management and prioritization skills • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously • Previous experience with chat/email preferred • Customer-focused for positive customer experience and resolution • Has an at home work space environment that is free from distractions • Has reliable internet connection more than 50 MBPS • Ability to dedicate full attention to their job duties as assigned during work hours • Working knowledge of Gmail, Google Sheets, Google Docs and Google Calendars • Dual screen/Technical experience • Weekend availability with overtime hours possible during peak seasons

Benefits

• Competitive benefits package • Medical, dental and vision insurance • Life insurance • Disability • Paid time off • 401(k)