Account Director

5 days ago

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Altruistiq

WebsiteLinkedInAll Job Openings

sustainability • SaaS

11 - 50

💰 Seed Round on 2022-07

Description

• Altruistiq's software solution delivers sustainability intelligence and real corporate impact in carbon reduction and beyond for large businesses that see more than 'just' reporting as the goal. • Join our team as an Account Director and become an essential player in our company's growth. You will be one of the first hires for our team. Reporting directly to the Global Key Account Director, and working closely with multiple teams. • You will be responsible for managing our Enterprise Strategic Accounts by engaging and building trust-based relationships with stakeholders and enhancing our value-led proposition with our solutions and environmental accounting team. • Drive post-sales revenue, including forecasting, reporting, proposal, negotiation, and contracting, while monitoring core metrics and KPIs such as churn, NRR, ARR, LTV, to achieve continued growth. • Provide direction and leadership for live Customer Account Plans, working with Solution Advisors and Program Managers to ensure successful delivery outcomes, value realization, and risk mitigation. • Act as the voice of the customer, identifying pain points and opportunities and feeding them into product roadmap and strategy development across functions. • Continuously drive improvement in customer service processes to provide excellent support and satisfaction to our customers.

Requirements

• Minimum of 10+ years of experience in customer management or consulting with large multinational clients, demonstrating exceptional organizational skills and the ability to work under pressure while maintaining attention to detail. • Experience delivering solutions to Enterprise Food and Beverage (F&B), retail, manufacturing companies. Ideally businesses from the FTSE 100. • Knowledge of sustainability and/or carbon reporting from a SaaS company is highly desired • Excellent communication and interpersonal skills to build strong relationships with Altruistiq's customers. • A proactive and positive attitude, with the ability to use initiative, excel in a fast-paced environment, and function well in a startup environment. • Excellent excel and data analytical skills, proficiency with MS Office, Google Suite, and project management tools. • Interest in working in an international and multicultural environment. • Self-driven, results-oriented, and a team player. • Experience building customer relationships and project management skills.

Benefits

• Equity, we believe our team should all have a stake in the company we’re building • A supportive culture to help you learn and develop into a better version of yourself, including a learning & development budget and policy. • Competitive compensation package. • Private health and dental insurance for you and your partner/family. • Generous pension contribution. • Unlimited holiday policy • Flexible working, remote-first, with allowance to join a shared working space where you live. • Health & wellness budget, cycle scheme. • Team offsites, and annual events to spend time together as a team. • Work in a diverse, feedback-driven organisation, decentralised decision making enabling everyone to weigh in, offering lots of freedom, impact as well as responsibility.