Customer Success Manager - CPGs

October 26

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AltScore

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💰 $3.5M Seed Round on 2022-10

Description

• AltScore is seeking an ambitious and hands-on Customer Success Manager (CSM) to drive customer satisfaction and retention. • You will play a key part in ensuring our customers maximize the value of our product, while also developing processes and strategies that scale our customer success efforts. • We are looking for someone who can proactively work with clients to understand their needs, help them navigate challenges, and ensure they achieve their business goals. • You’ll also collaborate with internal teams to build reports, dashboards, and processes that help customers realize and track the value they’re receiving. • You’ll play a pivotal role in growing long-term relationships and identifying opportunities for customers to further engage with our product. • Responsibilities include customer relationship management, data & value tracking, customer advocacy, process optimization, roadmap collaboration, and growth strategy development.

Requirements

• 5+ years of experience in account management, ideally within the CPG industry. • Bilingual (English/Spanish): Fluent in both languages and comfortable working with diverse clients. • Hands-On & Detail-Oriented: Ready to manage day-to-day tasks while also focusing on developing long-term processes and strategies. • Ambitious & Eager to Learn: Driven to take on new challenges and continuously improve skills and knowledge. • Strong Relationship Builder: Skilled at building strong relationships with both customers and internal teams. • Problem Solver: Able to creatively address customer challenges, maintaining composure in high-pressure situations.

Benefits

• Base Salary: $2,500 - $5,000 USD per month, depending on experience. • Performance Bonus: Up to 15% of base salary, tied to individual and company performance. • Employee Stock Ownership Plan (ESOP): All employees are eligible from day one. • Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance. • Remote: AltScore is a fully remote company, allowing flexibility to work from anywhere.