Senior Technical Account Manager

November 27

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Amagi Corporation

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Complete Channel Playout • Regional Feeds • Geo-targeted advertising • Cloud Playout Services • Auto-ad Detection

1001 - 5000 employees

Founded 2008

📱 Media

☁️ SaaS

📡 Telecommunications

Description

• As a Senior Technical Account Manager, you are responsible for the technical implementation of all projects assigned to you. • You are the primary contact for the client on all technical matters, and you function as an intermediary between the client and the different departments within Amagi. • The broadcast, digital and linear industries will be your playground, where you can apply your affinity for high-tech, software products. • We offer state-of-the-art, global leading software solutions in a fast-changing industry. • With thousands of drivers, highly advanced features, and a proven track record, our products offer best-of-breed end-to-end solutions. • You can become part of this winning team and apply your skills to further expand our success around the globe. • Manage technical portfolio of various clients (Broadcast, Digital (OTT), Linear). • Drive positive relationships with clients at various levels. • Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements. • Ensure all bugs or feature requests are tracked and progressed in a timely manner correctly managing client expectations. • Build strong relationships cross-functionally with Product, Engineering, Client Solutions. • Manage all technical projects carried out with clients from inception to completion. • Prepare and perform training of clients and colleagues after key deployments and implementations. • Build and document knowledge about client’s business. • Identify any training/knowledge needs for clients and colleagues. • Be responsible for undertaking project work across the team as required – participation in reference groups, training and testing on new functionality.

Requirements

• Excellent communication and leadership skills • Excellent Customer Management & negotiation skills • University Degree in Electrical Engineering, Computer Science or Equivalent experience • Knowledge of Broadcast, Digital, Linear or SSAI is mandatory • 3-7 years of Account / Customer Management experience • Technically sound in Cloud, Microservices architecture • Understands SaaS / PaaS • Proven experience of technically managing complex solutions with Tier-1 clients • Proven track record working in a team environment

Benefits

• Health/Medical, Dental, and Vision coverage • 401(k) Retirement with matching program up to 4%. • Paid Time Off - 4 weeks of vacation in addition to 12 Holidays and Personal Leave time. • Paid Parental Leave for both primary and secondary caregivers. • Paid "Pawternity" Leave for primary caregivers when a new pet has joined the family or fallen ill. • Flexible Spending Accounts (FSA) • Life, AD&D, and Disability Insurance • Employee Assistance Program (EAP) • Sabbatical option after five years of service - up to 3 months