Technical Account Manager

July 12

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Amagi Corporation

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Amagi is the world’s leading cloud-managed broadcast services and targeted advertising solutions company.

Complete Channel Playout • Regional Feeds • Geo-targeted advertising • Cloud Playout Services • Auto-ad Detection

1001 - 5000

Description

• Manage technical portfolio of various clients (Broadcast, Digital (OTT), Linear) • Drive positive relationships with clients at various levels • Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements • Ensure all bugs or feature requests are tracked and progressed in a timely manner correctly managing client expectations • Build strong relationships cross-functionally with Product, Engineering, Client Solutions • Manage all technical projects carried out with clients from inception to completion • Prepare and perform training of clients and colleagues after key deployments and implementations • Build and document knowledge about client’s business • Identify any training/knowledge needs for clients and colleagues • Be responsible for undertaking project work across the team as required – participation in reference groups, training and testing on new functionality

Requirements

• Excellent communication and leadership skills • Excellent Customer Management & negotiation skills • University Degree in Electrical Engineering, Computer Science or Equivalent experience • Knowledge of Broadcast, Digital, Linear or SSAI is mandatory • 3-7 years of Account / Customer Management experience • Technically sound in Cloud, Microservices architecture • Understands SaaS / PaaS • Proven experience of technically managing complex solutions with Tier-1 clients • Proven track record working in a team environment

Benefits

• Health/Medical, Dental, and Vision coverage • 401(k) Retirement with matching program up to 4%. • Paid Time Off - 4 weeks of vacation in addition to 12 Holidays and Personal Leave time. • Paid Parental Leave for both primary and secondary caregivers. • Paid "Pawternity" Leave for primary caregivers when a new pet has joined the family or fallen ill. • Flexible Spending Accounts (FSA) • Life, AD&D, and Disability Insurance • Employee Assistance Program (EAP) • Sabbatical option after five years of service - up to 3 months